When should I use a common carrier?
If your freight weighs more than 150 lbs, you should use a general carrier that will ship your freight along with other shipments to reduce your costs. If you use a common carrier, the standard procedure is that the carrier will pull up to a dock and the shipper (consignor) will have to load the freight; then the carrier will deliver it to the end destination where the recipient (consignee) will have to unload it. If any other services are involved, they may require additional fees. If you item weighs over 8,000 pounds, you will probably need an entire truck.

What is freight class?
It is a classification that is used to identify the type of product that is shipped based on publication issued by either the Uniform Freight Classification (UFC) for railroad transport or the National Motor Freight Classification (NMFC) for motor carrier shipments. The organization system assigns ratings to a variety of articles and provides bill of lading (BOL) descriptions and rules.

What is your NMFC number?
This is a numeric indicator that identifies the kind of product that is being shipped by a motor carrier. The National Motor Freight Association (NMFC) presets these manufactured goods classifications quarterly. It is always useful to have the NMFC number on the bill of lading (BOL) in order to evade re-classification and accurately recognize each product you ship.

Can I approximate the weight or classification of my shipment?
We strongly advise that you determine the accurate weight and classification of your freight ahead of time. Otherwise, it may result in extra charges from the carrier and may also cause delivery delays. We offer a freight class look up tool on the site. But if you need help, please contact FreightNShipping and we will help you with the information you need.

How should I package my shipments?
You will need to securely package, crate, and/or load up your freight on pallets to prevent damage. All cartons need to be secured to the pallet with banding, shrink-wrap, or breakaway glue. Stack cartons squarely on the skid with no overhang and be sure that the top of the freight is flat. Labels must be placed on every piece or package within your shipment. Failure to package correctly may void the carrier's liability for damage.

Do fees apply for residential service?
Any location which the carrier determines is not a business will incur an additional charge. To be classified as a business location, you must be a business that opens and closes to the general public at set times and on a daily basis. However, you may still be categorized as a residence if you are located in a residential zone, regardless of whether or not you open and close at set times. This would include schools, colleges, and churches. Additionally, if it is necessary for a carrier driver to go inside (beyond the front door or loading dock) in order to pick up or deliver a load instead of remaining on the dock or in his or her truck, further fees may apply.

What if my pick-up or drop-off location does not have a loading dock?
If a shipping or receiving location does not have a loading dock, it is then necessary to manually load or unload the freight. This requires the carrier to use a lift-gate at the back of the truck to raise or lower a shipment between the truck and the ground. Additional fees apply for this service.

What happens if my shipment isn’t ready when the driver comes?
Drivers are typically unable to wait for your shipment to be ready, making this a problem that should really be avoided. In any instance where the carrier charges FreightNShipping a duplicate pick-up fee, you will be responsible for this cost.

Are transit times guaranteed?
When a guarantee is provided in the carrier’s list of options returned with your quote, transit times are guaranteed. Otherwise, transit times do not come with a guarantee. Please note that transit times do not include the day of pickup.

Are your rates guaranteed?
When a guarantee is provided in the carrier’s list of options returned with your quote, transit times are guaranteed. Otherwise, transit times do not come with a guarantee. Please note that transit times do not include the day of pickup.

Are your rates guaranteed?
We work closely with regional and national carriers to lock in exceptional rates due to the high volume of shipments we provide for them. In order to ensure these rates, you must provide the carrier with the FreightNShipping bill of lading (BOL) that enables them to bill the shipment at the negotiated, discounted rates.

What should I do with the bill of lading?
All involved parties in the freight shipping process should have a copy of the bill of lading (BOL), including you the shipper (consignor), the recipient (consignee), and the carrier. It is crucial that the BOL be given to the truck driver when he or she makes the pickup. As this is a very important document, always keep at least one copy for your records.